FREQUETLY ASKED QUESTIONS
Yes. The law requires that we do NOT transport propane, gasoline, kerosene, or any flammable items. Guns, ammunition, and open liquids are also prohibited.
No. We advise that you take all items out of drawers and wardrobes and pack appropriately.
Yes. We pack households, offices, and dorm rooms, just to name a few.
Certainly! Don’t forget to ask logistics rep for answers to all of your “how-to-pack” questions! Big Movers LLC offers a complete array of boxes and moving materials, and we can arrange delivery to you of those supplies.
We accept the following methods of payment: Visa, MasterCard, American Express, Discover, Cashier’s Check, and Cash. Sorry, no personal checks.
The Bill of Lading serves as a written contract between you and the carrier, contains details of the shipment terms, and is normally signed prior to the move. It states contact and license information of the moving company, shipment information, services to be rendered, costs, dispute procedures, liability of carrier, and payment method.
These provide you with the aggregate cost required to move your possessions, and is determined by weight, size, and services required. The Binding Estimate, like the Bill of Lading, is a written agreement. It is important not to confuse the Binding Estimate with the Final Move Price, as client adjustments may alter the cost of the move.
These estimates are designated to give a general overview of what to expect regarding cost. There is no written agreement for a Non-Binding Estimate, and it is usually offered free.
Federal consumer protection regulations have made it compulsory for all carriers to have a claim process in place for solving disputes involving lost or damaged items. Contact your moving specialist for details regarding the company’s dispute process and insurance guidelines.
To file your complaint, visit the Federal Motor Carrier Safety Administration (FMCSA) @ www.protectyourmove.gov to obtain federal and state fraud enforcement resources.
According to research, about 32 million Americans relocate in late spring. As a result, most moving companies are booked to capacity. Consider moving in the off-season winter and pre-winter months, but if spring cannot be avoided, plan and book your move well in advance.
We want you to be informed and confident in your decision to hire Big Movers. Please don’t hesitate to contact us with all your questions and concerns.